We Look Forward to Working With You
We look forward to partnering with you to keep your home or office healthy and clean. Please contact us if you have a question about something you don’t see covered in our FAQ.
Still Have Questions? Our Staff Would be Happy to Assist You. Text or call!
What about my pets?
We love them, and we’ll treat them like our own. Your special instructions are noted on our work order so the cleaning technician will know your wishes concerning your pets.
Who does CT Green Clean hire to clean my home?
Our cleaning teams are experienced, trained, careful, reliable, and honest employee-owners. We are proud of the collaborative culture we have built and are genuinely and financially invested in the success of the company. This sets us apart from the other cleaning companies and our clients benefit from working directly with employee-owners.
Do I need to tip my cleaning technician?
It’s not expected, but it is greatly appreciated for work well done. We have found it common for clients to tip at the end of each cleaning or make a larger tip at the end of the year. Please make sure money left as a tip is marked as such. Tips may also be added to your credit card payment. Please note that 100% of the tips go directly to the cleaning technicians performing the job.
What if my cleaning falls on a holiday?
We observe the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
If a routine cleaning falls on one of these holidays, we will contact you in advance to reschedule your cleaning. We work on many federal holidays. Unless you cancel service, you can expect us to arrive as scheduled, if your cleaning date falls on any holiday except those stated above.
Will the initial cleaning take longer?
Yes, unless you have had a recent cleaning service. The first cleaning will often take longer than the following visits so that we can give your space the deep cleaning it deserves and learn your home’s unique needs. Optionally you can ask for an hourly based service and we’ll do as much as we can in the time you have purchased – focusing on the areas you choose.
Do I need to be home while my house is being cleaned?
No, but it is certainly your preference. Most of our customers aren’t home but the vast majority purchase a lockbox or trust us with a key and alarm code. For additional security, all house keys are individually coded and secured in our office. (Click here on this link for the recommended lockbox).
Will you send the same cleaning technician each time?
We make our best efforts to send the same cleaners each time. It’s the most efficient and almost always one of your regular cleaners will be present.
How do I pay for my cleaning service?
Payments are due at the time of service. We will charge your credit card on file after your cleaning has been completed. If you prefer cash or cash app, please let us know.